2019 Annual General Meeting

Agenda

Mixer/Breakfast 8:30 – 9:30 am

AGM Agenda 9:30 – 10:50 am

1. Welcome to All – Lilianna Cretu (President)
2. Adoption of Agenda – Iain McNab (Vice- President)
3. In Memoriam – Iain McNab
4. Minutes of the 56th ACPO AGM – Liliana Cretu
5. President’s Report – Liliana Cretu
6. Treasurer’s Report – Doug Beswick
7. Board of Examiners Report – Subhash Mojumdar
8. Introduction of Next Executive Council

Break 10:50 – 11:00 am Break

Leadership Development Workshop 11:00 – 12:25 pm
Assertive Communication Skills for Effective Management

Lunch – 12:30 – 1:15 pm

Closing Remarks 1:30 pm

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Leadership Development Workshop

Assertive Communication Skills for Effective Management

In today’s workplace, everyone has to communicate with confidence and diplomacy. That’s not always easy. Whether we’re talking with colleagues, general staff, senior management or external customers, we try to convey our message with assertiveness.

In a challenging situation, with more senior people or people whose style is aggressive; there can be a tendency to be passive. Ideally, we want to communicate with respect for self and respect for others. That’s what assertiveness is all about and it is a learned skill.

By the end of this workshop you will:

• Differentiate assertive, aggressive and non-assertive behaviour
• Review the role of body language in communication
• Learn how to monitor non-verbal behaviour to ensure congruent messages
• Practice four assertive communication strategies to employ in challenging situations